MAHEC Center for Psychiatry & Mental Wellness

Melissa Howes 6 months ago

In a severe panic attack after having taken my prescribed Valium, the day after getting out of hospital for cardiac ablation so I call and get a nurse who informs me that if I'm not suicidal she can't even make a report or call the doctor on call. Where does one call for help then? I'm a patient at mahec psychiatry.

Daniel McAllister 7 months ago

I’m afraid I cannot review their actual mental health services - by the time we figured out how to get from the front door of the building (on the first floor) to their offices (in the basement), they said we’d missed the appointment. There was zero signage - not even at the elevators! Even asking people on the first floor didn’t help! If their therapists are as bad at communicating as the administration, I’d say don’t waste your time! For example: their many text reminders of your appointment do not include their address or phone number! The receptionist also confirmed that they do not monitor or respond to incoming email or text messages. (Way to communicate with your patients… that IS the definition of communication, right? One way only?) The campus and facilities are beautiful - but we didn’t make an appointment to see a beautiful building or great landscaping. We chose to abandon attempting to get services here - we’ll find a different provider.

J. Weiss 7 months ago

I’m deeply grateful for the MAHEC Psychiatry team — especially Caitlin Tugman. She approached my care with professionalism, patience, and genuine attention. By listening closely and working collaboratively to problem-solve, she helped create a plan that has had a truly life-changing impact. I’m thankful for both her expertise and her care.

Mark Holmes 7 months ago

My experience with both providers have both very good. Appointments are easy to schedule and appointments scheduled are alway on time. I have been very pleased with the care I have received.

Marci Lockwood 8 months ago

I have had great luck with finding matches with providers. I have a provider who has been working with me on medication management. I have had several psychiatric providers over the years but I must say that Caitlyn Tugman has been the best for me. I know everyone is different but sometimes you need to switch to find someone who is best for you.

Patricia Conway 9 months ago

I am writing this review to advocate for the poorly managed care my child and my partner received here as well as myself. My child is 6 with autism and ADHD and its a nightmare to get his prescription filled every month. The dr or whoever is supposed to manage things with the pharmacy takes forever to communicate with the pharmacist when they need a particular coad for the regulated meds they prescribed my child. This causes my son to go days without his medicine and he will have withdrawals and behaviors directly related to him not having the medicine he NEEDS! He has gotten hurt at school and home when he hasnt had his medicine. I HAVE BEEN EXPRESSING THIS ISSUE FOR MONTHS! This is a child with special needs and I am starting to get very frustrated. I have to call the front desk every time he needs one of the regulated meds to get them to send multiple reminders to check their computer and respond to the pharmacy. If this is such a common issue the drs need to do better! You arnt helping by shoving meds at my child only for him to have to go days without it because of negligence. Id also like to add my Partner recently was hospitalized in crisis due to financial stress and autist

Christopher Graham 10 months ago

I've been a patient here for over a year now, and this place has been great, and has taken my care more seriously than most health providers I have been to. I see both a psychiatrist for my medications and also my therapist is here, and both have been excellent. They might be busy sometimes, but all the staff from the bottom up are all very helpful.

Tom B Edited 4 years ago

I have had positive experiences with this facility. They have quality individuals for both Psychiatry and Psychology. They offer a play room for young children to unwind in before appointments. The facility is clean and proper precautions are enforced to keep unfriendly germs at bay. The staff is receptive and prompt in their responses back regarding questions. Often we forget that our doctors and medical professionals are not 100% dedicated to our needs alone, but also several other individuals as well as living a life just as full and complicated as our own. I will remain using Mahec until life has other plans for my location.